Work with us

Based : Hybrid London/ Home*

Salary: up to £31,500, depending on experience

Hours of work : 37.5 hours, Monday to Friday

Contract : Permanent

Role Overview: 

Working closely with our admissions and operations team, you will be responsible for handling all incoming enquiries and providing fast and competent solutions. You will also manage the billing process for our student registrations.

*This role is predominately home based, with attendance in the London office required for training or meeting as necessary

Key Responsibilities

• Handling all incoming enquiries (email, chat messaging, telephone) in a responsive manner maintaining appropriate service level expectations, satisfying the enquiry at first point of contact where possible.

• Ensure that all processing of personal data complies with the principles of the Data Protection Act, escalating data protection queries to the appropriate manager.

• Take ownership for the management of the billing process for student registrations.

• Ensure communication with students is accurate, consistent and that the enquirer’s issue is handled appropriately. Also collaborate with second level support  or other teams if necessary for finding a solution and creating a new process if needed.

• Maintain a high level of knowledge about all relevant products and services.

• Aim to resolve any student dissatisfaction at the first stage.

• Maintain, as fully as possible, a record on the appropriate systems of all communication with students.

• Work collaboratively with other team members within the admissions and operations teams, offering support and help when required

• Identify and support the implementation of improvements to services.

• Share knowledge and best practice with other members of the admissions, sales, finance, assessment and operations teams at all levels.

• Undertake such other activities that may be reasonably requested.

• Demonstrate flexibility towards working hours to meet customer needs.

Your Profile

• You have completed a commercial apprenticeship, hold a bachelor’s degree, possess a comparable qualification, or have relevant professional experience.

• You have previous experience in the field of customer service and enjoy working primarily over the phone.

• ou have experience managing the billing process and effectively communicating related details to students.

• You are great at communication with a strong sense of people — especially when interacting with young learners and students.

• You remain calm under high workloads and maintain a friendly demeanour at all times.

• You have good knowledge of common MS Office products and quickly adapt to new IT systems.

• You are a team player, yet you also enjoy working independently and taking on responsibility.

What We Offer:

• A dynamic and collaborative work environment.

• Opportunities for professional growth and development.

• The chance to make a difference in the lives of students.

If you are passionate about helping students succeed and enjoy a role where you can truly make an impact, we would love to hear from you! Please send us your application including your earliest possible start date and salary expectations.

Before applying for any role please read our Recruitment Privacy Policy found at the top of this page.

To apply, please submit your CV to recruitment@libf.ac.uk.

Closing date: Friday 29 November

Interviews:    TBC

Based: Home
Fees: Dependent on project and role
Contract type: Project based

To help The London Institute of Banking & Finance – a leading provider of financial education at the heart of the finance sector since 1879 – develop and deliver a range of digital learning and assessment programmes, we are seeking competent and reliable freelancers with expertise in the following areas:

• Editorial and educational content production – efficient digital copy editing and development editing (using Word with tracked changes), proofreading, writing linking content and formative assessment questions in interactive formats for students, such as multiple choice or drag and drop.

• Multimedia production – graphic design, audio and video production including filming, editing and animation using the Adobe Creative Cloud suite, as well as voiceover artists.

• Learning technology – creative flair and an eye for accuracy in using a range of software packages such as H5P, Adobe Creative Cloud suite, Zoom, Articulate 360 suite, Camtasia, Vyond, or equivalent, ideally with a working knowledge of D2L’s Brightspace virtual learning environment, HTML and CSS.

Freelancers will be expected to provide their own equipment and access to the relevant software. Any intellectual property created within an LIBF project resides with LIBF. Expertise in banking and finance subject areas is not required.

We are looking to create a panel of experienced freelancers to fulfil our requirements for current and future project-based work. This means that there won't always be projects across all disciplines with immediate work needed, but if your skillset meets our requirements we’ll be in contact. Before we’re able to offer you work, we may ask you to complete a short competency-vetting exercise.

Here at The London Institute of Banking & Finance we support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.

Before applying for any role please read our Recruitment Privacy Policy found at the top of this page.

If you are interested in any of these opportunities, please send your CV and a short statement indicating the role(s) you are interested in, your experience and your normal day rate to recruitment@libf.ac.uk.

Alternatively, to request an informal chat with the relevant team, please email your CV and a short statement of interest to editorial@libf.ac.uk, multimedia@libf.ac.uk or learningtechnology@libf.ac.uk.

Please note that depending on number of CVs we receive; we may close the advert early. Due to the high volumes we receive, it may not be possible to respond to all applicants who are unsuccessful. However, all CVs will be kept on file for a year should other opportunities arise.

Based: Home
Fees: Dependent on industry and role
Contract Type: Fixed Term Contract
Hours: a limited number of hours are required each month, to be agreed on an individual basis and dependent on industry and role.

UK Regulation and Financial Advice

Are you an experienced financial adviser or compliance expert looking to shape the next generation?

We are looking for a range of experts to work on our assessments. Our qualifications support professionals throughout their career, developing knowledge and skills for new entrants to these industries as well as experienced practitioners. All work is carried out on a freelance basis.

Candidates should hold relevant LIBF professional qualifications, a licence to practice, or equivalent, such as those offered by CII or CISI.

Find out more about our qualifications:

• Financial advice

• Financial services regulation and ethics

• UK financial regulation

Roles include

• Markers

• Moderators

• Question writers

• Question reviewers

We are looking for conscientious and organised individuals, with extensive industry expertise and a flexible working approach.

Successful candidates will have in-depth knowledge in the chosen industry area they are applying for or have experience in training and development in learning programmes for that area. They should demonstrate a strong interest in supporting new and existing professionals.

The London Institute of Banking & Finance is a leading provider of financial education and has been at the heart of the finance sector since 1879. We’re a specialist university providing undergraduate and postgraduate degrees for students aiming to pursue a career in banking and finance. Our focus is on lifelong learning: equipping individuals with the knowledge, skills, and qualifications to achieve the highest professional standards throughout their career.

Before applying, please read our Recruitment Privacy Policy found at the top of this page.

To apply please submit your CV with a covering letter explaining which industry(s) area and role(s) you are interested in, as well as your suitability, to recruitment@libf.ac.uk.

Due to the high volumes we receive, it may not be possible to respond to all applicants who are unsuccessful.

Based: Home
Fees: Dependent on project and role
Contract type: Fixed-term freelance contract
Hours: Flexible and  agreed based on project and role

Are you an experienced financial services professional with in-depth knowledge in your field?

Do you have an eye for detail and a collaborative mindset?

Are you looking for a new challenge where you can work flexibly?

We’re seeking a range of current or former practitioners to work on prestigious learning materials and assessments that help professionals develop knowledge and skills, contributing to the work of The London Institute of Banking & Finance, a leading provider of financial education at the heart of the finance sector since 1879.

We’re interested in all areas of banking and finance expertise. Our work suits conscientious, organised experts who can:

• devote time to projects flexibly

• work independently and proactively

• communicate clearly in person and in writing

• collaborate with staff and experts courteously

• understand RQF Levels and how students learn.

Experts may work across a number of roles based on preference and experience:

• Chief examiner: leads on syllabus creation and associated tasks and is instrumental to the review process for learning materials and assessments. Attends meetings where appropriate, taking ultimate ownership of ensuring technical accuracy throughout, liaising with staff and feeding back constructively to other subject-matter experts. Creates and marks coursework or written exams as required, providing feedback to the learners.

• Technical reviewer: reviews content for technical accuracy in their field, feeding back constructively and precisely on author drafts to check that material is accurate and fit for purpose and contributing to content where agreed.

• Author: writes or records clear content and formative assessments (multiple-choice questions and relevant activities) at the appropriate student level to meet a syllabus and an author brief, creating topic plans to ensure sufficient and accurate syllabus coverage and reworking content based on feedback.

• Question writer/reviewer: writes clear, technically accurate multiple-choice questions, sometimes with related case studies, that are answerable from the core text to test a syllabus at the appropriate difficulty level. Answers and evaluates exam questions to check they are fair and unambiguous, attending review meetings to constructively discuss problematic questions.

• Moderator: reviews coursework, exams and marking schemes to make sure the syllabus is met at the appropriate level of difficulty, with unambiguous phrasing and technically correct information, offering constructive suggestions where elements should be changed and attending moderation meetings as required.

• Marker: marks coursework and written exam papers, providing feedback to the learners, attending standardisation and other meetings and undertaking second marks as required.

This role could suit someone perhaps looking for a career change, someone re-entering the workplace or someone looking for flexibility in their role.

The selection process will involve competency vetting through short exercises and attendance at virtual workshops that confirm expectations and working methods.

Here at The London Institute of Banking & Finance we support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.

Before applying for any role please read our Recruitment Privacy Policy found at the top of this page. 

To apply, please send your CV with a cover letter specifying your industry area(s) of expertise, the role(s) you are interested in and your relevant experience to recruitment@libf.ac.uk

Please note that CVs without a covering letter won’t be considered.

Please note that depending on number of CVs we receive; we may close the advert early. Due to the high volumes we receive, it may not be possible to respond to all applicants who are unsuccessful.

The London Institute of Banking & Finance is seeking to appoint seminar assistants for finance related courses at undergraduate levels 4, 5 & 6. The role will be to assist students in seminar groups solving problems/ exercises under the supervision of the module lead. All materials will be provided. The roles are based at our teaching facilities near Monument in London and each subject offers 1.5 or 2 hours per week starting in the second week of the first semester – the first week in October. The initial appointment will be for 6 weeks with the possibility of an extension for a further 6 weeks.

Subject areas are:

L4 – Principles of Finance
L5 – Derivatives
L5 - Foreign Exchange Management
L6 – Fixed Income
L6 - Alternative Investments
L6 - Private Equity

These roles would suit a postgraduate Finance student who wishes to consider a future in Financial education.

Duties and Responsibilities

• Teach seminar material within established programmes under the direction of the Module Leader.

• Mark non-assessed/assessed coursework assignments as appropriate and provide feedback in accordance with LIBF policies

• Contribute to the planning and review of teaching programmes

• Attend teaching induction sessions.

• Record students’ attendance at seminars and report any problems to the agreed officer responsible

• Be aware of and compliant with the Health and Safety requirements relevant to the role.

Person Specification

• Possess sufficient breadth and depth of specialist knowledge in the relevant discipline and of teaching methods and techniques to work within their subject.

• Ability to recognise those having difficulties, intervene and provide help and support

• Ability to encourage active participation by students

• Ability to mark student coursework and provide feedback

• Excellent interpersonal skills and the ability to communicate at all levels

• Ability to exercise initiative and be proactive

• Enthusiastic and self-motivated

• Ability to work as part of a team

For more information and to apply for these roles please send your CV and motivation letter to facultyrecruitment@libf.ac.uk